Privacy Policy for Package Tracker

Last updated: October 2024

Introduction

This Privacy Policy explains how Halmob ("we," "our," or "us") collects, uses, and shares information about you when you use our Package Tracker mobile application ("App"). By downloading, accessing, or using the App, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use the App.

Information Collection and Use

For a better experience, while using our Software, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.

Information You Provide to Us

  • Package Information: We collect tracking numbers, package descriptions, and delivery addresses you enter to track your packages.
  • Notification Preferences: Settings for how and when you want to receive package status updates.
  • Purchase Information: When you make purchases through the App, payment information is processed by Apple's App Store or Google Play Store, not by us directly.

Information Collected Automatically

  • Usage Data: We collect information about how you interact with the App, including features used, actions taken, and time spent in the App.
  • Device Information: We may collect information about your device, including device model, operating system version, and unique device identifiers.

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app:

  • Firebase Crashlytics
  • Google Analytics for Firebase
  • Mixpanel

How We Use Your Information

  • Provide, maintain, and improve the App
  • Track packages and provide delivery status updates
  • Send notifications about package status changes based on your settings
  • Process and manage your in-app purchases
  • Analyze usage patterns to enhance user experience
  • Communicate with you about updates or changes to the App

Apple App Store Subscriptions & In-App Purchases

If you choose to subscribe to premium features in our iOS applications, payments will be processed through your Apple ID account. The amount will be charged at the time of purchase confirmation.

Subscriptions renew automatically unless auto-renew is disabled at least 24 hours prior to the end of the current period. Your account will be charged for renewal within 24 hours before the current period ends. The renewal cost will be clearly identified at that time.

You can manage or cancel your subscriptions by visiting your account settings in the App Store after purchase. If a free trial is available, any unused portion will be forfeited once a subscription is purchased.

To avoid being charged, ensure that auto-renew is turned off at least 24 hours before the trial or subscription ends. Cancellation will take effect at the end of the billing cycle, after which your account will revert to the free plan, if available.

In some cases, when processing a refund request for in-app purchases, we may share certain usage data with Apple. This may include anonymized identifiers, usage duration, trial participation, and the extent to which features were used or consumed.

Log Data

We want to inform you that whenever you use our Software, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol ("IP") address, device name, operating system version, the configuration of the app when utilizing our Software, the time and date of your use of the Software, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Software does not use these "cookies" explicitly. However, the app may use third party code and libraries that use "cookies" to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Software.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Software;
  • To provide the Software on our behalf;
  • To perform Software-related services; or
  • To assist us in analyzing how our Software is used.

We want to inform users of this Software that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Data Storage and Security

  • Local and Cloud Storage: Your package tracking data is primarily stored locally on your device, with optional cloud synchronization to enable access across multiple devices.
  • Security Measures: We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
  • Data Retention: We retain your data for as long as necessary to provide the services you have requested, or as required by law.

Links to Other Sites

This Software may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. This Software does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. If you think that your child provided this kind of information on our App, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of October 2024

Contact Us

If you have any questions or suggestions about our Privacy Policy, please contact us at:

Email: [email protected]

Publisher: Halmob